1. What types of digital purchases do you offer?
We offer two distinct categories of digital purchases:

• Instant Downloads: Ready-made, editable Canva template files available immediately once payment is confirmed.
• Made-to-Order & Custom Add-Ons: Done-for-you services (such as Template Customization and VIP Website Setup) where our agency team tailors your assets specifically to your brand.

2. What is the ownership policy and can I resell these templates?

• Intellectual Property & Licensing: Purchasing any template or digital file from Esteves Creative grants you a single, non-exclusive, non-transferable personal/business license to use the templates for your own business brand.
• Resale Prohibited: You MAY NOT resell, redistribute, sub-license, share, donate, or trade these templates, design files, or Canva links in whole or in part, modified or unmodified.
• Final Formats: All finished marketing materials created using these templates must be exported and distributed to your audience as flat digital files (e.g., PNG, JPG, PDF) or printed physical goods, never as editable master template links for third-party resale.

3. What is the step-by-step process from sale to final delivery?
For Instant Digital Downloads (DIY Templates):

• Purchase: Place your order on our secure checkout page.
• Instant Access: Receive instant access on your confirmation screen and via email to a PDF containing direct Canva access links.
• Edit & Launch: Open the templates directly in Canva, swap in your content, and use them immediately.
• For Custom Add-On Services (Template Customization & Website Build):
• Checkout & Onboarding: Complete your purchase and immediately fill out our Onboarding Form with your logo, color hex codes, brand photos, and copy.
• Design & Setup: Once all onboarding details are received, our design team customizes your suite or builds your website (48–72 business hour standard window).
• Review & Walkthrough: We deliver your finished assets along with a personalized video walkthrough explaining how to access and use everything.
• 15-Minute Offboarding Call: For custom add-ons, you receive a complimentary 15-minute 1-on-1 offboarding Zoom session to review your finalized assets, answer technical questions, and ensure a successful launch.

4. What customizations are included with custom add-on purchases?
To maintain quick turnaround times and affordable rates, standard customization add-ons are strictly limited to Standard Brand Personalization:

• Replacing template placeholder text with your provided copy.
• Updating template colors with your specified hex codes.
• Swapping existing placeholder images with your submitted brand photos or logos.
• What is NOT included: Custom logo design, original graphic illustrations, custom website coding, or complete structural redesigns. Any requests outside standard text, color, and photo swaps are considered custom project requests and require a separate custom proposal and invoice.

5. What is the exact turnaround time, and what happens if there are delays?

• Standard Turnaround: Made-to-order services and website setups carry a standard processing timeline of 48–72 business hours, which begins ONLY AFTER all required onboarding details, brand assets, and copy are fully submitted.
• Timeline Adjustments: While we make every effort to meet standard processing windows, timelines may be extended due to high order volumes, delayed asset submissions, or third-party platform maintenance. You will be notified via email of any adjustments to your delivery date.

6. What is your policy on revisions and edit requests?

• Complimentary Edits: Custom add-on purchases include one (1) round of minor edit requests (e.g., correcting a typo, adjusting a color shade, or swapping an image) if submitted within 7 calendar days of initial file delivery or during your 15-minute offboarding call.
• Additional Edit Fees: Any edit requests submitted after the initial revision round or beyond the 7-day window will incur an Editing Fee starting at $50 per request/hour, billed and cleared prior to updating or re-releasing your files.

7. What is your refund, cancellation, and exchange policy?
Due to the non-returnable, instant nature of digital files and dedicated custom design labor:

• All Sales Are Strictly Final: Orders are non-refundable, non-exchangeable, and non-cancelable under any circumstances once payment is processed.
• Digital Ownership: Because digital downloads and Canva links cannot be "returned," completing purchase signifies full agreement to this non-refundable policy.
• Discretionary Support: Refunds are granted strictly at our sole discretion. If you encounter technical errors or file access issues, contact support at success@estevescreative.com or submit a ticket at estevescreative.com/clients for immediate assistance.

8. How can I download my digital files if I purchased as a guest or lost my email?

• Downloading Files: Access your files by opening the PDF receipt delivered to your inbox and clicking the embedded Canva links. Downloads must be accessed through a desktop or mobile web browser (downloads are currently unavailable through site apps).
• Guest Purchases & Missing Emails: Check your spam, junk, and promotional folders. If you purchased as a guest or lost access to the email address used at checkout, contact success@estevescreative.com or submit a ticket at estevescreative.com/clients with your full name and transaction receipt details so our support team can reassign your access.